top of page

Customer service policy

The site is a virtual store operated by "Lovely Jewelry" - designed jewelry by an authorized dealer.

Use and purchase of the site are subject to the conditions set forth in these Terms.

Please read these terms and conditions carefully, as the very use of the "Lovely Jewelry" virtual store website - designed jewelry constitutes acceptance of the terms set forth therein as worded.

Anyone who performs a purchase transaction on the site declares that the purchase is actually made - that he is aware of the regulations on the site and the rules that apply to the purchase of products on the site and that he knows these rules, agrees to their application and that no claim and / or claim Claim against "Lovely Jewelry" - designed jewelry and / or the operators of the site and / or anyone on their behalf, apart from allegations related to breach of the company's obligation and / or the operators of the site according to these regulations. Wherever a masculine pronoun is used, a feminine noun is used.

The products are purchased using the "cart" on the website. After placing the order, you will be notified of the receipt of your order details, which indicates the receipt of the order in the website system only.

Final approval will be given only after the site staff has finished checking your credit card information and received the credit card company approval to make the purchase.

Only then will your offer be considered real and the product / s delivery processes will begin, provided they are in stock.

If there is a disruption or error in the description of the products, in their image, description, price or in any other detail, the "Lovely Jewelery" team - designed jewelry will be entitled to cancel your purchase, and you will not be charged any fee for the order canceled by us.

Upon completion of the purchase, the buyer is immediately charged in full payment for the product, according to the number of payments he requested. The delivery times we commit to are in our shipping policy.

"Lovely Jewelry" designed jewelry does its best to please its customers and provide them with the jewelry as they are displayed on the website.
It should be noted that there may be color differences between the images displayed on the website and the jewelry that will be received due to lighting differences, etc.
In case of receiving a defective piece of jewelry please contact us immediately so that we can handle the case and send a replacement item.

As for exchanges and returns, you can enter into a product return and exchange policy.

Means of payment: Credit card valid, all credit cards are accepted on the site except for Diners and American Express cards.

You can pay there via PayPal
Completion of a transaction on the site is only after receiving the approval from the clearing company. If a refusal of any kind is received, the site will update the customer within 24 hours of making the transaction on the site.
To the extent that the transaction has not been approved by the credit card companies, the operator will receive an appropriate notice from us within 24 hours of placing the order.

In order to complete the purchase, the operator will be required to contact the customer service center by telephone in order to arrange the approval of the credit companies to carry out the transaction. It will be clarified and emphasized, an action will be considered perfect only after the credit details are provided by the operator.

In such a case, the delivery dates will only be calculated from the date of approval of the transaction by the credit card company. If the above approval is not arranged within 5 business days from the date of receipt of the credit companies' refusal to approve the transaction, "Lovely Jewelry" Designers is entitled to cancel the order unilaterally, without the customer contacting the company in these terms and conditions having any claim and / or claim and / or achievement against the company.

Warranty

The product warranty is one year.

What does it include?

Tear in the jewel, blackening, rust, some fracture.

Everything we arrange and fix or alternatively produce new in some cases.

Methods of Payment

  • You can pay by credit card

  • You can pay via PayPal

  • You can pay in "Bit" "Facebook" "Pay"

  • Cash will only be accepted if the customer collects from the business, against the payment of a "seriousness fee" in the amount of NIS 50.

Payment Methods
bottom of page